For evaluation to have positive impacts, individuals and organizations need to respond appropriately to evaluative information, such as client feedback. We can learn a lot from that master of customer-focused service, Basil Fawlty, whose approach might be a useful training film.
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Recent Posts
- Evaluation of marketing – grappling with the important but hard to measure outcomes
- The Friday Funny: A surrealistic mega-analysis of redisorganization theories
- Getting the facts straight on youth unemployment rates
- The Friday Funny: Negotiating the budget
- The Friday Funny: Evaluation and content expertise
Recent Comments
- Michael Scriven on Evaluation of marketing – grappling with the important but hard to measure outcomes
- Kathleen Lynch on The Friday Funny: Negotiating the budget
- Heather Nunns on Friday Funny – 10 ways of knowing you’ve been an evaluator too long
- Tarina MacDonald on 9 golden rules for commissioning a waste-of-money evaluation
- Tarina MacDonald on Valuing cultural expertise – in $$ terms
Archives
Jane at Real Evaluation
Patricia at CIRCLE (RMIT)