The Friday Funny: Evaluating a helpdesk (but out of your usual context)

Posted by: Jane Davidson & Patricia Rogers

We all know about the importance of context. How would you go about evaluating a ‘helpdesk’ in Medieval times?

When you think about it, many of the criteria would actually be the same: quick response time, clear explanations that are at a level and in a language appropriate for the user, endless patience, … and of course a really good manual or resource to ensure the knowledge was available at any time …

[If you are on the email feed, you will need to click through to the site to see the video. It’s worth it!!]

Original taken from the show “Øystein og jeg” on Norwegian Broadcasting (NRK) in 2001.

With Øystein Backe (helper) and Rune Gokstad (desperate monk). Written by Knut Nærum.

2 comments to The Friday Funny: Evaluating a helpdesk (but out of your usual context)

  • Being involved with a Helpdesk company I found this video a true delight! Thanks for sharing!

    Ben

  • Leslie Ayre-Jaschke

    Hilarious–thanks! But beyond the laughter, it IS a good reminder of how things aren’t always as clear to the rookie as the expert. Reminds me of some of my early computer days–especially the “did you read the manual?” Not helpful when incomprehensible to anyone but another technical writer.