The Friday Funny: Evaluating a helpdesk (but out of your usual context)

Posted by: Jane Davidson & Patricia Rogers

We all know about the importance of context. How would you go about evaluating a ‘helpdesk’ in Medieval times?

When you think about it, many of the criteria would actually be the same: quick response time, clear explanations that are at a level and in a language appropriate for the user, endless patience, … and of course a really good manual or resource to ensure the knowledge was available at any time …

[If you are on the email feed, you will need to click through to the site to see the video. It’s worth it!!]

Original taken from the show “Øystein og jeg” on Norwegian Broadcasting (NRK) in 2001.

With Øystein Backe (helper) and Rune Gokstad (desperate monk). Written by Knut Nærum.

1 comment to The Friday Funny: Evaluating a helpdesk (but out of your usual context)

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